The Buddy Bag Foundation
Buddy Bears His Soul by Laura Ewers
Buddy Bears His Soul by Laura Ewers
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Join Buddy on his journey to befriending the bear in the mirror, as he rewrites rules that are not real and redefines the word ‘different’.
100% of the profits from the book go directly to The Buddy Bag Foundation.
Written by Laura Ewers and Illustrated by Claudio Cerri.
Our products
Helpful information
Delivery & Returns
Delivery
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer £2.99 flat rate shipping to nationwide in the UK.
At this time, we do not ship to countries outside of the UK.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@buddybagfoundation.co.uk with your name and order number, and we will look into it for you.
We cannot be help personally responsible for delivery once the item has left our premises but will do our best to assist with 'in-transit' information.
Our mailing bags are 100% recyclable and can be recycled at 'flexible plastic' recycling collection points at the larger stores of most major supermarkets including Tesco, Asda, Morrisons, Sainsbury's, The Co-op and Waitrose.
All orders are delivered by Evri courier.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@buddybagfoundation.co.uk. Please note that returns will need to be sent to the following address: c/o Haulage Group Ltd, Unit 28, Maybrook Road, Sutton Coldfield B76 1AL, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@buddybagfoundation.co.uk
FAQs
How quickly will my items be delivered?
We aim to send your items within 2-3 days of ordering. Please refer to our shipping policy for more information.
Do you have a refund policy?
Yes. Please visit our shipping policy for more information.
I have a question not answered on this website, who can I get in touch with?
Please email us at hello@buddybagfoundation.co.uk or message us via our website.
What if I have a problem?
Please contact us a hello@buddybagfoundation.co.uk.
Make a difference to a child in emergency care
48,000 children require emergency care every year in the UK.
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About the Buddy Bag Foundation
The Buddy Bag Foundation was founded in 2015 to help make a difference to 48,000 children entering emergency care every year in the UK.
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Why we are different
The foundation is run by a team of volunteers and ambassadors so that 100% of the money we raise goes to the cause.
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How your purchase helps a child
Your purchase will help to supply these children with a Buddy Bag containing essential items to help restore a sense of comfort and love.
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Where the money goes
100% of money donated goes to the cause. £25 supplies a child entering emergency accommodation with their own Buddy Bag.
Help us to make a difference
Help us to make a real difference to 48,000 children who find themselves in emergency accommodation after fleeing domestic violence, every year in the UK.
Thank you